=Customer Support=
Shipping & Delivery
UK Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within [30] business days of the date of your order. Business day mean Monday to Friday{Mid-day}, except holidays. Please note we do not ship on [Sundays]. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Couriers may require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit, a calling card will be left with the courier’s contact number to arrange re-delivery.
If you pre-order goods with a launch date, then we will reserve your goods and hold the whole order until the day before the launch date. The pre-ordered goods will be despatched via Express delivery the day before the launch date if delivery is within the UK.
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.
Easy Returns
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [info@anewlyfe.org] or phone details on contact us page with details of the product and the defect. You can send the item you consider defective to address stated above. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product. Must return in 14 days.
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Tracking Your Order
We also use the traking and signed service. Upon making your oder please email us your request of the type of shipping whether tracking/number and signed or normal posting but cost may vary. To find out if find out if this service is provided for your country please click here.
Couriers may require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier’s first visit, a calling card will be left with the courier’s contact number to arrange re-delivery.
Money Back Guarantee
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [info@anewlyfe.org] with details of the product and the defect. You can send the item you consider defective to: [Flat 2 The Old Mill, Llanboidy, Dyfed SA34 0EJ] Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.



100% Secure Ordering

Privacy Policy
We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information ("Personal Information"). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information. The organisation is committed to ensuring any personal data will be dealt with in line with the Data Protection Act 1998. To comply with the law, personal information will be collected and used fairly, stored safely and not disclosed to any other person unlawfully.
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